To keep Harford County safe, well maintained and looking its best, County Executive Barry Glassman’s administration has made a new online tool available for citizens to request non-emergency county services. “You CLICK We FIX” is the fastest, easiest way yet for citizens to report potholes, trash dumping, overgrown vegetation and other quality of life concerns, and for county government to report back when problems are fixed. Available on the county website and via a free mobile app, citizens can also monitor the status of issues reported by others, from first notification through final resolution.
“You CLICK We FIX keeps us accountable at the same time it empowers our citizens to help improve their neighborhoods and communities,” said County Executive Glassman. “The technology also enables my administration to provide better customer service with greater efficiency and transparency.”
To report an issue from the website, users can provide information about a problem by answering a few simple questions. Smartphone users can report issues on the spot by snapping a photo, with the option of allowing GPS to identify their location.
All users can choose from a list of commonly reported issues, or write their own message to a Citizens Affairs specialist. Reports are then followed by an immediate acknowledgement, and requests for service are routed to the proper department within county government. When work is completed, or an issue is otherwise resolved, the user will be directly notified.