Safe Harbors Business Travel
Jay Ellenby, president of Safe Harbors Business Travel (www.safeharbors.com), has been celebrating all year. He has been presented awards by his professional peers, and business colleagues have bestowed recognition and awards as a local business.
Safe Harbors Business Travel was founded by his brother Robert Ellenby 30 years ago. Jay joined the business upon his return from the Navy in 1990. “Bob had a blueprint of how an agency serving business travel should be run; he listened to clients. His business foundation, systems and policies guided us through changes in the industry, including the introduction of the Internet,” Ellenby says. Robert Ellenby died suddenly in 1994 and Jay assumed the ownership role.
|Safe Harbors Business Travel, LLC
126 South Main Street
Bel Air, MD 21014
Ellenby continues, “Over the 30 years we’ve been in business, we’ve met challenges with strategic opportunities to grow the business. Our clients travel world-wide. We work very hard to deliver a personalized business travel strategy based on company size, budget and frequency of travel. With our acquisitions and diversification, we serve clients globally, managing all their travel needs.”
The recent merger of Tennessee based Wright Travel into Safe Harbors’ portfolio adds offices in Tennessee, Colorado, Florida, North Carolina and Ohio. This merger has more than doubled their size and added several business sectors, including leisure travel.
In 2007, Safe Harbors acquired then Texas-based Ministry Travel providing travel services for thousands of missionaries and others on ministerial missions throughout the world through their hundreds of church groups and religious organizations. In 2008, Safe Harbors formally expanded its comprehensive services to the NGO (non-government organizations) market largely involved in humanitarian and other aid to foreign countries. Safe Harbors’ Humanitarian Travel division is now one of the largest travel management companies in the world serving NGOs. “These are very complex arrangements and you need someone who is highly trained and experienced in this type of travel,” says Ellenby.
Asked how the company has overcome obstacles and adapted along the way, Ellenby credits his staff. “It all comes down to having the right people on board – from managers to agents to technical staff and support personnel. We all have the same vision of how to grow the company, focused on the customer.” Ellenby adds, “We have worked very hard to become an employer of choice because we know that every conversation and every transaction with every client matters. We want the best employees, and we have been able to draw them and retain them.”
Jay Ellenby made a point of remembering and recognizing his brother Bob during this important year. Ellenby established the Robert W. Ellenby Travel & Tourism Scholarship through the Community Foundation of Harford County. I95
American Society of Travel Agents
Barbara O’Hara Advocacy Award for his role in defeating Maryland legislation to apply state sales tax to travel agency hotel booking fees.
Harford County Chamber of Commerce
2015 Harford Award, Outstanding Business in Hospitality and Tourism
Bel Air Economic and Community Development Commission
2015 Bel Air Business of the Year, awarded to a single business for contributions to business development and volunteer service.
Customer Service Leader Award, Bronze. Stevie Awards recognize firms nationally for excellence in all facets of sales and customer service.
Citations of Recognition
Governor and the State of Maryland
Maryland House of Delegates
Harford County, Office of the County Executive