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Adapting to Change: Group Benefit Strategies, LLC

April 2014

Group Benefit Strategies, LLC

Glenn Arrington, president of Group Benefit Strategies, LLC

Glenn Arrington, president of Group Benefit Strategies, LLC

From healthcare providers and insurers to human resource departments and individuals, everyone is facing the changes in the healthcare industry. Those who embrace change are likely to stay afloat in a sea of uncertainty. For Glenn Arrington, president of Group Benefit Strategies, LLC, an independent brokerage company, adapting to change means educating himself, his clients and the community.

He provides his clients with both a personal and a technological approach to education. Each of Group Benefit Strategies’ clients has an access portal to a software program that updates healthcare reform information in real time. Clients receive daily and weekly updates. The site includes blogs on relevant topics, access to a variety of technology covering healthcare reform, ERISA compliance, human resources tools and legislative briefs. In addition, Arrington says he is personally available to answer questions or meet with clients to address concerns. “I try to go back to the Golden Rule by treating my clients as I would want to be treated, and keeping their best interests in mind. I believe by doing that, good things will come back to me,” he says.

Arrington began his career in the health insurance industry in 1994 at MAMSI Health Plans, selling insurance directly to companies and individuals. After five years in Baltimore as a district supervisor and five years in Delaware as regional sales manager, Arrington was asked to move to Philadelphia when the company merged with United Health Care. Instead, he decided to start his own insurance agency in Maryland, selling to groups and individuals. Group Benefit Strategies, LLC was born in October 2004. Arrington proudly says his very first client from MAMSI is still among his clients 20 years later.

Services Offered

Employee Benefit Insurance:
• Health
• Dental
• Vision
• Life
• Short Term Disability
• Long Term Disability
• Voluntary Benefits
• Executive/Keyman Insurance
• Long-Term Care
• HAS/HRA/FSA Accounts
• TPA Services
• ERISA Compliance
• Medicare Supplemental

Service Area:
• Maryland (concentration in Harford, Cecil, Baltimore, Carroll and Arundel Counties and Baltimore City)
• Delaware
• Pennsylvania

Group Benefit Strategies has grown through Arrington’s networking strategies. As a member of the Harford, Cecil, and Carroll County Chambers of Commerce, the National Association of Insurance and Financial Advisors, the National Association of Health Underwriters and the American Subcontractors Association, Arrington says the secret is attending meetings regularly, getting involved and giving referrals. “Word of mouth is very valuable for building a business. I try to give referrals back to my clients and the people who give me referrals,” he explains. By participating on Boards of Directors for the Harford and Cecil County NAIFA chapters, the Joint Legislative Committee for Insurance and Financial Advisers, and the Chamber of Commerce Legislative Committee, Arrington contributes to the organizations and hones his business skills.

Group Benefit Strategies has three licensed agents serving clients, and the company moved into its newly purchased office at 21 Powell Avenue in Bel Air in May 2013. Arrington attributes the company’s success to his commitment to client service and the effort he makes to find the right product for every client. Arrington says he is most proud of the amount of loyal clients at Group Benefit Strategies, citing a 95 percent retention rate. Arrington says he has experienced double-digit growth over the last few years, and he anticipates that to continue.

“Some carriers have selected us to evaluate or test new products within our market, such as self-funding, which I believe will grow in the small group market,” he explains. With the new mandated healthcare reform laws forcing small business owners to follow mandated benefits, these products allow some of the laws to not apply, which, in turn, can potentially save small employers money on their premiums. Group Benefit Strategies, LLC was one of the companies selected for the Maryland Health Benefit Connection Community Event to help area citizens enroll before the open enrollment deadline of March 31. The company has partnered with the Maryland Health Connection as a resource to help consumers and companies understand and select insurance plans.

Arrington says he will continue to present seminars on the Affordable Healthcare Act as the laws are amended. He anticipates the challenges of compliance issues, as well as the influx of claims and service issues that are sure to come with new enrollments. “We are already experiencing wait times of over an hour with some of the carriers,” he notes.

When not networking or serving clients, Arrington can be spotted at fundraisers throughout Harford County, volunteering at the ARC of Northern Chesapeake Region or on the basketball court or lacrosse field coaching his children’s teams. He and his wife have four children, ages 21, 19, 11 and 6. I95

Group Benefit Strategies
21 Powell Avenue, Bel Air